Applicant Portal

This salaried full-time position is responsible for overseeing the receiving area and the volunteers working in the receiving area. As the first point-of-contact for donors, the Receiving Coordinator is responsible for maintaining and modeling a high level of customer service through training and mentoring volunteers and staff. Demonstrating a positive attitude whilst providing active, hands-on management support to volunteers as they relate to all aspects of the receiving area. The Receiving Coordinator schedules, and supervises receiving volunteers, and supervises Receiving focused Associates. The Receiving Coordinator will support and work closely with the staff team in the workroom ensuring a consistent flow of quality goods for processing while coordinating the flow of surplus donations and materials for discard. The MCC Thrift and Gift seeks to be a friendly, caring presence in the community, showing value and respect to all. Practicing and promoting faithful stewardship and care for God's creation and raising funds for MCC are also key components to the mission statement of this and other MCCO Thrift Shops. MCC is a charitable organization that partners with churches and community organizations worldwide to walk with people who are disadvantaged. MCC supports activities that provide emergency assistance, reduce poverty, and promote healthy communities, sustainable living and alternatives to violence. As an internationally recognized NGO, MCC currently serves in more than 45 countries with over 475 partners, 1,000 staff and 40,000 volunteers.

All MCC workers are expected to exhibit a commitment to: a personal Christian faith and discipleship; active participation in a Christian church or Christian community; and nonviolent peacemaking. MCC is an equal opportunity employer, committed to employment equity. MCC values diversity and invites all qualified candidates to apply.

Required
      Development and leadership:

• Strong interpersonal skills with people of all ages and backgrounds
• Ability to create an atmosphere of a positive Christian presence within the shop
• Sensitivity and awareness of cultural, racial, economic, and socially diverse communities
• Demonstrated ability to work with people from diverse experiences and life situations
• Ability to engage and influence others to achieve organizational goals
• Self-motivated and willing to take initiative while at the same time willing to work as a team with staff and volunteers

    
     Field Expertise:

• Proven leadership in a high volume or warehouse environment
• Ability to multi-task
• Ability to create systems for efficiencies
• Ability to engage staff and volunteers in enhancing customer experience

     Communication Expertise:

• Good oral communication skills
• Ability to diplomatically communicate policies and boundaries

     Work and Organizational Skills:

• Ability to make quick and thoughtful decisions
• Willingness to grow and learn new skills
• Basic social media skills (Instagram, Facebook)
• Healthy balance of patience, humour and energy
• Heart for justice, active peacemaking and global understanding
• Respect for and discretion in dealing with confidential material
• Create a customer centric culture – create a positive experience in all interaction points with customers, donors, volunteers, and colleagues
• Basic working knowledge of MS Office programs including Excel, Outlook, Word, PowerPoint
• Ability to work independently and in a team setting, prioritizing a wide variety of tasks
• Willing to work within and promote MCC Thrift Operating Principles
• Required to work non-standard hours, including evenings and Saturdays
• Ability to lift 50 lbs. and exert 11 to 25 lbs. of force frequently
• May require 6 or more hours of intermittent standing or walking in a standard workday
• Ability to repeatedly bend or stoop to floor level shelves and able to reach upper shelves with use of a stool or a ladder when necessary
• Valid ‘G’ Ontario driver’s license
• Police vulnerable sector check (required upon hire)
• Legally able to work in Canada
• All employees are required to show proof of both COVID vaccines, or proof of medical exemption prior to start date.
• Preferred
• Experience working with volunteers
• Awareness of second-hand market and retail trends
• Knowledge of antiques, collectibles and brand recognition

General • Serve as a brand advocate and ambassador for MCC mission and values in every interaction with customers and donors • Share the news about your shop and the network in the community • Support Managers as needed to meet the demands of daily operations • Assist with special events and projects as needed Receiving • Develop strategies to meet revenue targets in your areas of focus • Responsible for reaching sales threshold in your area of focus • Work with the Management Team in the operation of the shop to ensure teamwork and a desirable working and shopping environment • Provide supervision and leadership to your volunteers and staff in your area of focus • Provide support, supervision, training, scheduling and annual appraisals to receiving volunteers • Have scheduled tasks and a plan ready for volunteers upon their arrival • Work closely with Production Manager and Department Coordinators to determine what items should / should not be received, maintaining control of incoming donations and assessing production volumes as needed • Work closely with workroom staff on efficient use of workroom space • Provide active, hands-on support to volunteers while creating a calm and fun atmosphere • Provide excellent customer service to donors ensuring they are thanked and appreciated • Responsible for adequate and well-maintained signage and information available to donors that communicates items accepted / not accepted • Proactively support all workroom groups processing donations by regularly collecting textile recycling, garbage, cardboard, paper, etc. while interacting with volunteers • When necessary, drive cube vans to and from recyclers, landfill etc. • Ensure accurate tracking and documentation of sell-on goods is maintained • Assist in sorting, cleaning, and processing donated goods Management Team Responsibilities • Be proactive in promoting positive public, staff and client relations • Ability to handle customer, donor and volunteer questions, concerns and conflicts in a professional manner • Provide back-up support for other managers in their absence or as needed, including opening and closing of shop (cash registers, daily reconciliations, etc.) • Assist with Social Media posts (Instagram & Facebook) and Ecommerce upkeep Health & Safety • Keep well informed of legislation and regulations relating to safe donations (e.g. Health Canada, municipal and provincial laws relating to waste management and recycling, chemical handling, electronic waste program, etc.) and implement safe systems for handling • Adhere to Health & Safety Guidelines as established by law and the organization • Ensure the support and direction necessary for the effective implementation of MCCO’s health and safety program are provided and, health and safety policies, procedures and regulations are enforced • Be proactive in maintaining clean workspaces that meet health & safety standards, in the workroom and on the retail floor • Ensure staff and volunteers follow all established protocols related to Covid-19 Other • Assist with kitchen responsibilities / Maintain and coordinate the volunteer break room • Perform other job-related duties as assigned • Participate in MCCO orientations, provincial meetings, Peace Conference and Staff Development Day • Participate in a local faith community, being willing to use personal gifts within this community and model nonviolent peacemaking through respectful interaction with others • Maintain a high level of integrity, reflecting Christian respect and Christ's unconditional love to those with whom you work, including colleagues, partner agencies, the homeless and marginalized • Answer inquiries about MCC from constituency and general public; communicate MCC's values, articulating the importance of MCC's criteria for workers, all of whom serve as representatives of the Mennonite and Be in Christ churches which support MCC • Model nonviolent peacemaking through respectful daily interactions with staff and the public

Supplemental Medical/Dental/Vision, Life Insurance, AD&D, Retirement, EAP, LTD